What do you know about my business?

Mental health services in Cleveland, OH, at Cleveland Medical Institute offer innovative treatments for depression, anxiety, PTSD, and chronic pain. Located in Willoughby, we provide advanced Ketamine Infusion Therapy to address conditions like Major Depressive Disorder, Bipolar Disorder, severe postpartum depression, OCD, and substance abuse. We also offer Stellate Ganglion Block (SGB), a proven treatment for chronic pain and PTSD. Our compassionate team is committed to improving your quality of life with cutting-edge therapies. Visit Cleveland Medical Institute to start your journey to better mental health today.

Mo 08:00-17:00; Tu 08:00-17:00; We 08:00-17:00; Th 08:00-17:00; Fr 08:00-17:00

what is your business address?

6025 Commerce Circle, Willoughby, OH 44094, US

what payments do you accept?

Visa, Matercard, AMEX, Discover, Cash

Acceptable Use

Effective Date: April 27, 2026

Overview

This Acceptable Use Policy (“AUP”) governs the use of the website, digital services, and communications platforms operated by Cleveland Medical Institute (“we,” “us,” or “our”), located at https://clevelandmedicalinstitute.com. By accessing or using our services, you agree to comply with this policy. Failure to comply may result in suspension or termination of access.

1. Permitted Uses

You may use our website and digital services to:

Schedule appointments and manage your care
Communicate with our clinical and administrative staff
Access health-related information and resources we provide
Submit forms, inquiries, or feedback related to our services
Receive SMS, email, or other communications you have opted into

2. Prohibited Uses

You may not use our website, patient portal, or any communication channels to:

Violate any applicable federal, state, or local laws or regulations
Submit false, misleading, or fraudulent information
Impersonate any person or entity, or misrepresent your affiliation
Transmit spam, unsolicited messages, or bulk communications
Attempt to gain unauthorized access to our systems, networks, or data
Upload or transmit viruses, malware, or any harmful code
Scrape, harvest, or collect data from our website without authorization
Interfere with the operation or security of our website or services
Use our services to harass, threaten, or harm any individual
Reproduce, distribute, or create derivative works from our content without written permission

3. SMS & Electronic Communications Use

All SMS and electronic communications from Cleveland Medical Institute are subject to the following conditions:

You must have explicitly opted in before receiving SMS communications
You may opt out at any time by replying “STOP” to any SMS message
SMS opt-in data and consent records are never shared with third parties for marketing purposes
Misuse of our SMS program, including attempting to spoof or manipulate message delivery, is strictly prohibited
We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and A2P 10DLC standards

4. Patient Portal & Health Information

When using any patient-facing portal or health platform associated with Cleveland Medical Institute:

You are responsible for maintaining the confidentiality of your login credentials
You must not share account access with unauthorized individuals
You must not attempt to access the records or information of any other patient
Any suspected breach or unauthorized access must be reported to us immediately at info@clevelandmedicalinstitute.com

5. Intellectual Property

All content on our website, including text, graphics, logos, and service materials, is the property of Cleveland Medical Institute and protected by applicable intellectual property laws. Unauthorized reproduction or use is prohibited.

6. Reporting Violations

If you become aware of any misuse of our website or services, or any violation of this policy, please contact us immediately at:

Phone: 440-379-8761 Email: info@clevelandmedicalinstitute.com

7. Enforcement

We reserve the right to investigate any suspected violations of this policy. We may, at our sole discretion:

Suspend or terminate access to our website or services
Report violations to appropriate law enforcement or regulatory authorities
Pursue legal remedies available under applicable law

8. Governing Law

This Acceptable Use Policy is governed by the laws of the State of Ohio. Any disputes arising under this policy shall be resolved in accordance with the governing law provisions set forth in our Terms of Service.

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. The latest version will be posted on our website with the effective date. Continued use of our services constitutes acceptance of any revised policy.

10. Contact Us

Cleveland Medical Institute 6025 Commerce Cir, Willoughby, OH 44094 Phone: 440-379-8761 Email: info@clevelandmedicalinstitute.com Website: https://clevelandmedicalinstitute.com